Thompson Creek Ratings & Reviews

We want to exceed your expectations. We’re proud to share our customer
reviews and testimonials of the Thompson Creek® experience

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At Thompson Creek Window Company, we understand that you have choices to make when it comes to your replacement home improvement needs. We pride ourselves on offering a higher quality product and superior experience, from design to installation and service. We work hard to ensure our customers are satisfied from the beginning of a project to the very end. Read through Thompson Creek ratings & reviews to discover why homeowners continue to choose Thompson Creek.

We’d like to thank all our customers who have provided us with valuable feedback within their reviews. Having satisfied customers is what drives us to provide quality home improvement products & services each and every year.

View our ratings & reviews to see how we have helped customers throughout the Mid-Atlantic, and contact us today for a free estimate on your next home project.

Peace of Mind

So that’s what you get with Thompson Creek, a local company. If you have a problem with Thompson
Creek in any stage, or a question, pick up the phone, you’re talking to somebody who’s just down
the street, and that is a peace of mind that makes Thompson Creek special.

Extremely Dependable

Our realtor referred us to many window companies in the area, but we really liked Thompson Creek
because it is a local company, all windows are custom-made for each house, and they employed
folks from the area.

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thompson-creek-customer-lory-s

Custom-Made

Our realtor referred us to many window companies in the area, but we really liked Thompson Creek
because it is a local company, all windows are custom-made for each house, and they employed
folks from the area.

More Excellent Reviews

See What Our Customers Are Saying

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We needed to replace our 40 year old sliding glass doors and considered several vendors. We, ultimately, chose Thompson Creek (who were not the lowest priced) because of their high quality product and excellent reputation for service.Post installation, we are quite happy with our decision. The sliders are terrific and the installation itself was excellent. In fact, the crew faced and overcame a significant challenge due to the existing frame. They customized a solution to ensure a tight fit for the new sliders and all was well.It is always tempting to select the lowest priced vendor. However, in this case, when it comes to windows and doors, the old adage applies, “you get what you pay for”.read more
Michael Oliver
17:29 16 Jan 21
We decided to go with Thompson Creek because of their reputation for quality work as well as the many good reviews I researched, along with a reference from a friend. We have had windows installed before, only to have the company go out of business when an issue surfaced. The Thompson Creek installation crew arrived right on time and immediately set to work. The guys were very friendly, respectful and definitely professional. They installed all 5 windows very quickly and upon checking the quality of the workmanship, I could not have been more pleased. They cleaned up after completing the installation, in fact they clean up the area better than it was before they arrived. Great job all around......read more
Jim Ballard
00:12 12 Jan 21
The Thompson Creek team from start to finish were professional, prompt, followed up on dates, times appointments. I had my entire house replaced with Thompson Creek Windows and they completed the work on the dates they had planned and on time. The installation team was excellent. Prices were very competitive. Windows are high quality and made locally at their factory. No middlemen men necessary. Overall, I would highly recommend them.read more
Adam Riker
20:21 08 Jan 21
We are very happy with our new great windows and recommend Thompson Creek for their excellent windows, fair pricing and fantastic service.Each of the Thompson Creek team members were fantastic. The professionalism and support we received beginning with our initial virtual meeting with their sales rep (Joshua), to the install team and the local area manager who stopped by to make sure the install was going well. They all made us feel very comfortable and answered all our questions. The install team was very respectful, did a great job and cleaned up after completing their work.read more
Diego Pineda
19:40 07 Jan 21
Thompson Creek did a fantastic job. We were impressed from the initial sales call to the finished job. Communication was great. Job Supervisors friendly and professional, installers very nice, quick, respectful and clean. They hauled old windows and storms away, cleaned up around the house and made sure we were happy.Our new windows are great and we will use Thompson Creek again.read more
Leigh Burke
16:31 01 Jan 21
The team arrived promptly as scheduled, they were courteous and professional throughout the day. I was truly amazed that the windows and doors were all installed within a day and they look fantastic! Thompson Creek is one company that I’m sure I’ll be bragging about for years to come. Thanks for the competent and professional team you sent us from the initial contact to the entire team members who had a hand in the completion of the project.read more
Carolyn Savoy
03:02 11 Dec 20
Thompson Creek replaced all the windows in my home, they provided a great price and outstanding warranty. They were very professional and one of the best investments I have done for my home. It also has provided efficiencies with respect to my home heating and cooling. Wonderful customer support throughout the project and even when I had questions after job was completed they responded to my queries.read more
Jeffrey Manning
23:18 04 Dec 20
I had 6 windows replaced in m home. The crew showed up right on time, and went straight to work. Openings were covered to keep rubble outside, and keep cleanup easy. The entire job was done within a few hours of them starting. after the caulking was done, they cleaned up everything. The job was very professionally done from start to finish. I would recommend Thompson Creek windows. The crew was very polite, clean, and professional at all times.read more
Keith Jenkins
02:13 04 Dec 20
TC provided excellent service in my request for a quote to replace windows in a 70+ year tenant farm house. TC visited three times (to write up a quote, measure windows, install windows). My tenant was happy that the installation time was limited with little intrusion. All interactions with TC staff were remarkably good and they all spoke with a smile. Thank you TC for a job very well done. I will return when the need arises.read more
Barbara Weitzer
13:16 05 Nov 20
Thomson Creek provides an excellent product! We are very happy with our new windows, storm door, siding and roof. Prices are on the high side but, you do get what you pay for using them. The installers and subcontractors were good at what they do. We would recommend using them. They do need to improve on communication with the customer on arrival times and updates on the project.read more
Carol Koendarfer
18:40 28 Oct 20
This was an excellent experience. We had used a different national company to replace windows in our previous home in Ohio, but that national company gave us a bid here in Virginia which was more than triple what I paid in Ohio. When we moved to Virginia, I knew prices would be higher here, but we had the Thompson Creek group come and their estimate was what I expected for this part of the country. Their sales presentation and explanations and recommendations were professional and the whole process went quicker than I expected and with great care and efficiency.I am very pleased.read more
Laura David/ Tom Murphy
19:55 19 Oct 20
The experience with Thompson Creek was exceptional. The product is nothing short of excellent, the sales rep was courteous and answered all our questions, the install crew was on time, considerate and extremely fast. They included a demonstration of all the window features. The company followed-up with inspection visits to be certain everything was to our liking. Call me impressed. Would recommend TC to anyone!read more
Dennis Lair
10:46 10 Oct 20
First I would like to say that our friends had their windows installed a year ago by Thompson Creek and they were very happy with their windows. We wanted to wait a year to see if they were still happy with the windows and see if they had any issues over that year that might have caused them to change their opinion. With no issues and still happy with their windows we decided to call Thompson Creek for an estimate and were happy with how that went and ordered the windows. I am happy to say that the installation went great and the crew was quick and very respectful as they installed all 22 of our windows. It was a big job and took most of the day. Great job!read more
Dennis Ayer
20:50 23 Sep 20

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