Thompson Creek Ratings & Reviews

We want to exceed your expectations. We’re proud to share our customer
reviews and testimonials of the Thompson Creek® experience

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At Thompson Creek Window Company, we understand that you have choices to make when it comes to your replacement home improvement needs. We pride ourselves on offering a higher quality product and superior experience, from design to installation and service. We work hard to ensure our customers are satisfied from the beginning of a project to the very end. Read through Thompson Creek ratings & reviews to discover why homeowners continue to choose Thompson Creek.

We’d like to thank all our customers who have provided us with valuable feedback within their reviews. Having satisfied customers is what drives us to provide quality home improvement products & services each and every year.

View our ratings & reviews to see how we have helped customers throughout the Mid-Atlantic, and contact us today for a free estimate on your next home project.

Peace of Mind

So that’s what you get with Thompson Creek, a local company. If you have a problem with Thompson
Creek in any stage, or a question, pick up the phone, you’re talking to somebody who’s just down
the street, and that is a peace of mind that makes Thompson Creek special.

Extremely Dependable

Our realtor referred us to many window companies in the area, but we really liked Thompson Creek
because it is a local company, all windows are custom-made for each house, and they employed
folks from the area.



Our realtor referred us to many window companies in the area, but we really liked Thompson Creek
because it is a local company, all windows are custom-made for each house, and they employed
folks from the area.

More Excellent Reviews

See What Our Customers Are Saying

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We just had the pleasure of meeting Erin Eissens, Factory Representative, for Thompson Creek Windows. Erin was punctual, professional, friendly and extremely knowledgeable about every aspect of the process of buying new windows and sliding doors for our home. She listened to exactly what we wanted and answered every question! We were very impressed with the construction of the product as she explained how the windows/doors are built. Erin was a stellar representative of Thompson Creek but also made us feel that she was working for us, too, to get the most for our money. We weren’t really planning to sign a contract tonight but Erin got us there! Looking forward to our install in the next 10 weeks!read more
J Hillegass
01:36 23 Oct 21
Totally impressed with Erin. She was incredibly knowledgeable and helpful when she gave us the presentation. She explained the company, products and what they could offer us. The pace of the presentation was good. She valued our time. We were excited to sign a contract and look forward to our new windows, trim and more
Beth Turner
16:21 21 Oct 21
Thompson Creek Window Company has been around over 30 years and have build a reputation of quality and service and now I can definitely see why! We signed up for a gutter estimate with this company and met with Guy and Amar for our free estimate. They were very courteous and respectful. They took their time to walk around the property, walk us through the estimate and answer our questions. They even gave us time to talk amongst ourselves to make sure we felt comfortable moving forward. I did not feel rush or forced into signing the contract. Their prices were very reasonable and I feel the quality of their product and presentation overall won us over. I look forward to working with this company as we move forward and in possible future projects as more
Melissa Estrada
19:29 02 Oct 21
My experience with Neil was exceptional, He took his time in explaining everything in detail and made sure that we knew exactly what he was explaining to us about the windows and door. Neil is a great salesperson and very courteous and polite. I recommend talking to Neil if you need windows more
Malcolm Artis
20:25 23 Sep 21
Update: I got my windows installed last week and absolutely love them! They are everything they said they would be. Installation took most of the day for 10 windows. There were two guys working the whole project and they did an awesome job! I’m so glad I went with this company!Erin was professional and explained who Thompson Creek is, how long they’ve been in business and how they do business.She was very knowledgeable and answered all my questions.I was very impressed with the quality and warranty they offer. It is what sold me on going with this company.I look forward to having Thompson Creek install my windows!read more
Mallory Peele
15:57 22 Sep 21
My experience with Neil W was exceptional. Although at this time I did not move forward with the service offered, Neil was patient, professional, on time, informative and honest. The only reason I did not move today was because I need to prioritize my projects and get a timeline going as to when I will make the necessary improvements that I am going to make. When I am ready Thompson creek will be my go to for service. I'm looking forward to doing business with them in the more
Salena Holmes
11:47 10 Sep 21
Had a great experience with Thompson creek windows in Chesapeake. Our representative, Guy, was extremely professional and very knowledgeable on the products. Their quality is unmatched, I look forward to doing future business.-Codyread more
Cody Dohm
20:19 04 Sep 21
We worked with Neil, he was very professional and patient. Was not at all pushy or high pressure. We love the look of the gutters and went from the old 4" to new 6". Highly recommend. Like that they are a family owned more
Larry Tanner
01:03 19 Aug 21
I was in the market for some new storm doors. Neil came to my house to provide an education and show me the various options. He was incredibly helpful & even came back several days later when I changed my mind on the design. Gary was awesome too when he came to measure. They and the company are great about keeping you up-to-date on the progress and very professional. Everything should be installed in about 6 weeks and I am sure I'll be just as happy with that! I will definitely call Neil at Thompson Creek for my next home improvement project!read more
Lisa Gilbert
19:48 18 Aug 21
My family had a wonderful experience with Thompson Creek. We got new windows and gutters for the entire home and are extremely impressed with the quality of products we received. We did a TON of research and had many other companies come out before Thompson Creek, but there really is no one out there that compares to the value we got for our money. They made their own windows and gutters to custom fit in our home and the warranty is awesome. Overall very happy with the service throughout the entire process. Thank you!!!read more
Hannah Wright
01:58 07 Jul 21
The sales representative Guy came out on time. He was very courteous and professional and made every attempt to get me a price as close as he could to the other 2 competitors. I like their product very much. Really responsible in financing as well if you need more
evelyn harper
23:46 05 Jul 21
Rachel was absolutely amazing. She wasn’t a pushy salesperson, she didn’t have to be, her product sold itself. She made us feel comfortable and went over the quality of windows that Thompson Creek offers. My husband and I took advantage of the monthly payment plan that Brian approved. I love that any issues will be taken care of in house. I don’t have to call 57252748 different people to solve an issue (not that I foresee anything happening) but it is great to know it’s a one shop stop. The warranty that this company offers are unbeatable. Our windows will be installed in September, perfect timing to have the new windows open in Va more
Marcy Hewitt
17:30 25 Jun 21
Erin Eissens was the best sales rep I have ever worked with! I had absolutely no idea about what I needed to fix this older house I just moved into. Erin walked me through the entire process and explained everything so well. She was so knowledgeable about all of the products and I definitely feel she got me the best deal she could. HIGHLY RECOMMEND!read more
Ashley Beckman
22:49 08 Jun 21
Had a great experience with this company. The sales rep was very friendly and knowledgable and didn't make us feel like we were negotiating for price. The installation crew arrived on time, did a great job and were also very friendly.The best part is that the windows and patio doors are amazing! Our whole house feels more insulated, it's so much quieter and we can actually keep our young toddlers from opening the patio doors now (they have an extra security foot lock that the boys haven't figured out yet).read more
Kimberly Young
18:39 04 Jun 21
We used Thompson creek several times. The crew that did the installation was very professional, polite and did an excellent job!!!They were on time and took care not to damage anything and made sure all the debris was cleaned up when the job was completed.The quality of the entrance door, storm door and windows are excellent, everything was measured correctly and fit the space perfectly!read more
Jonas Ignatavicius
21:39 02 Jun 21
Outstanding process from beginning (initial visit and estimate), to mid-way (measurements taken), to end (installation). Full clarity on the product, work schedule, and cost. Installation was quick and efficient with full clean up. All questions answered completely and clearly, and the price was both fair and competitive. Weill certainly use TCWC for further window more
Robert Weber
20:37 28 May 21
I had the pleasure of sitting down with Sity and Neil yesterday in my Chesapeake home. They were extremely friendly and very transparent in what could be done and what they were unable to accomplish. I also enjoyed chatting with them on the side and how they interacted with my children and my dog. I had previously had windows installed through Thompson Creek last year and was ready to begin replacing other windows. They are so good at their job and presented such appealing options that I opted into replacing all of my windows instead of just doing sections. I couldn't beat the offer and was sold immediately.The previous installation went smooth and the installers did a fantastic job. They were very quick and efficient. I very much look forward to the new windows throughout the rest of my house. After that is complete I plan to use their services again to replace gutters and doors. I am very satisfied with the company, the quality of products, the pricing options and the selection of goods. The overall process was easy and streamlined! Thank you!read more
Mandy Awtry
17:53 06 May 21
The only part of the purchasing/installation experience I did not like was the sales pitch. I was already familiar with the product so really I only needed to make sure the price was in my expected range.They said to set aside an hour for the person to go over their product, measure, and give me a price. It took 2 hours, almost the typical 'car-buying' experience of making you wait so long you'll do anything to end it and just say yes. And of course, they give the various quotes so you think you're getting a great deal and you immediately agree. My wife and I had already discussed what we thought the cost should be, and what we were okay paying, and when the quote was in the range, we accepted it. The whole thing could have taken 15 minutes but he dragged it out.The installation itself, however, was a great experience. A small team showed up, put out drop cloths, covered furniture and other things, and began cutting out the windows. They were very efficient, very respectful of our house, and did a great job of keeping things clean and organized. They cleaned up after they were done and I only found a couple of random debris in my mulch beds after they left.The new windows look great, and the trim/caulking on the outside looks great, professional, and better than I expected was possible. Overall, I'm very happy with the outcome and wish I hadn't waited so long to replace my old more
Tom Jedlicka
13:07 03 May 21
This is our second time using Thompson Creek for window replacement and custom windows. Both times we have used them, they exceeded our expectations. It wasn’t in our budget to replace all 23 of our windows at once. At first we replaced the windows in the front of our house and on the side that is most visible from the street. Some of the existing wood around the windows was starting to show its age and they replaced the damaged wood at the same time. From our first phone call to set up our free quote to the install date, every Thompson Creek employee was friendly, helpful, prompt, and just a pleasure to work with. They answered ALL of our questions and helped us choose the best windows for our style of house and our budget. We love our new windows and are excited to get our next set installed. They offer choices for payment with different financing offers that were super easy to apply for. Our most recent appointment was with Neil and Sity. They are both extremely helpful, professional, and exceeded our expectations as more
Kathleen Lundberg
23:55 29 Apr 21
Great experience with Thompson Creek installing two sliding glass doors. I knew their product was top notch, and was surprised with how competitive their pricing was after getting a few quotes. The installation was quick, clean, and professional. Two screws were initially missing from the materials but a supervisor showed up within the hour and finished up the job more
Alex Purnell
15:47 29 Apr 21
Had a great experience with Thompson Creek. I love the fact that I received custom products for a great price. Them being manufacture direct definitely shows in their quality. Highly more
Kalyn Monreal
00:59 29 Apr 21
We had our initial consultation and estimate tonight done by Jalynn. She was punctual and very professional. She gave us a lot of info and we asked lots of questions before we signed the contract, so altogether it took almost 3 hours. I wish she had been able to give us a copy of the quote itself including the work to be done. We were told the project can be scheduled about 7-8 weeks out (much sooner than another major window company in the area), so I will update my review after the job is more
Elizabeth Blair
04:54 21 Apr 21
Erin come out today to give me a quote and I had a great experience. She showed up exactly on time and walked me through the whole process for new windows. She gave me multiple quote options with the exact pricing. I’m looking forward to the more
Tim K
02:05 18 Apr 21
They showed up on time to give us a quote. Definitely cheaper than our last window experience, with just a few differences. Best bang for their buck that I've found in the Suffolk area. Cuts out the middle man and gives you plenty of options. I'm pretty glad I went with them thus far. Thanks Thompson Creek, Jalynn was the best!read more
Seana La Gala
00:01 17 Apr 21
Best experience I’ve had with any home improvement! The team got back to me immediately to schedule an appointment, answered all follow up questions and scheduled me for the first available installation. The quality is phenomenal, team members (including the worker bees) were kind and courteous, and the warranty is beyond worth it. Best experience, by more
Colleen Moylan
16:03 12 Apr 21
Our experience with Thompson Creek from the start was fantastic! From the Customer Service when calling to plan/schedule our first appointment, to our appointment with Erin, our Sales Representative, to dispatch staying in touch on the date of install, to the quality of the workmanship, and even beyond to the follow-up after it ALL is what has left a lasting impression on us as first-time Thompson Creek customers. We definitely plan to be repeat customers!read more
Hannah Coburn
22:48 30 Mar 21
Great work, professional advice and installation, great customer service. Excellent workmanship
Charlie Mandeville
19:13 30 Mar 21
It was a great experience, very professional installers. A reall great product and very air toght. I would rate them 5 more
Jeffrey jasmin
10:01 29 Mar 21

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