House Proud Heroes – Official Terms & Conditions
Effective June 23, 2025
NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR BE SELECTED. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF SELECTION.
1. Program Overview
House Proud Heroes is a community recognition program sponsored by Thompson Creek Window Company. The initiative honors individuals who have significantly impacted their communities by awarding selected recipients with professionally installed energy-efficient vinyl windows at no cost.
2. Eligibility
Nominees must:
· Be legal residents of the United States
· Be at least 18 years old
· Own and reside in the home where the windows will be installed
· Have served their community in one of the following roles:
o First Responders (Firefighters, EMTs, Paramedics, Law Enforcement Officers)
o Military Members or Veterans
o Educators and School Staff
o Healthcare Workers
o Public Works and Infrastructure Workers
o Community Volunteers or Nonprofit Leaders
· Consent to share their story publicly, including photographs, video, and testimonials
· Reside in a ZIP code within Thompson Creek’s service area. To confirm eligibility, applicants may verify their ZIP code at: https://www.thompsoncreek.com/service-area
Employees of Thompson Creek Window Company and their immediate family members are not eligible to participate.
3. Application Period
Applications must be submitted by 11:59 p.m. ET on Sunday, July 13, 2025.
Late or incomplete submissions will not be considered. Thompson Creek reserves the right to close the application window early based on submission volume or at its sole discretion.
All application timestamps will be governed by Thompson Creek’s official submission platform and system time.
4. Selection Process
Recipients will be selected solely on merit, demonstrated community impact, and expressed need, as determined by Thompson Creek Window Company in its sole discretion.
Final selections are non-transferable, not subject to appeal, and will be communicated via email and/or phone within 15 days of decision.
Applicants may be contacted by Thompson Creek’s virtual assessment team to verify eligibility, confirm property conditions, understand project scope, and discuss the potential impact of this award.
The assessment team may document product compatibility and household needs, which may be considered during final selection.
5. Award Details
· Recipients will receive up to 10 new Thompson Creek 7800 white vinyl windows with contour option grids and professional installation at no cost
· Our No-Hassle Warranty is included and may be transferable if the home is sold
· The maximum retail value of the award shall not exceed $18,500
· No cash equivalent, prize substitution, or product transfer is allowed
· If a recipient already made a qualifying window purchase, reimbursement or waiver of remaining balance may be arranged at Thompson Creek’s discretion
· Award includes window product and installation only.
· Additional products or services such as doors, specialty trim, or non-standard work are not included unless explicitly agreed upon in writing
6. Property & Installation Requirements
As part of the evaluation process, Thompson Creek may request photographic documentation of the home using secure tools such as the Hover app to accurately assess project needs and installation feasibility.
This award is for replacement windows only, which will be installed into existing window frames. No cutouts or other structural modifications are included.
Recipients must permit Thompson Creek representatives reasonable access to the property for pre-installation assessments and final installation.
The home must be in suitable condition for installation (free from mold, rot, or structural damage). If repairs or remediation are needed, they must be completed at the recipient’s expense prior to installation.
Recipients must be available for a one-day pre-installation consultation and a one-day installation window, coordinated with Thompson Creek’s scheduling team. Installation must be scheduled within 30 days of award notification and completed within 6 months.
Thompson Creek reserves the right to decline installation at homes where conditions pose safety risks or fall outside standard scope.
7. Background Checks & Verification
Finalists may be subject to a background check. These checks are limited in scope and used solely to verify information and uphold the values of the program. By submitting an application, you authorize Thompson Creek Window Company to conduct any necessary checks or verifications if you are selected as a finalist. Thompson Creek reserves the right to disqualify any applicant at its sole discretion.
8. Taxes and Fees
Recipients are responsible for all federal, state, and local taxes that may apply.
An IRS Form 1099-MISC will be issued for the retail value of the awarded goods and services.
Recipients are encouraged to consult a tax advisor.
9. Consent, Publicity & Liability
By participating, nominees agree:
· To allow the use of their name, likeness, voice, story, photographs, and installation footage by Thompson Creek Window Company and its media partners, in perpetuity, in all marketing formats, without further compensation
· That use may include digital, print, video, social media, advertising, and promotional channels, without geographic or time limitations
· To sign a standard Liability Release prior to installation
· That winner selection calls or installation appointments may be recorded for training, documentation, or promotional purposes, and recipients consent to this recording
· That declining participation in required publicity (e.g., photos, interviews, video documentation) may result in forfeiture of the award and selection of an alternate recipient
10. Privacy Policy
All personal information collected will be used solely to administer the House Proud Heroes initiative and will be handled in accordance with Thompson Creek’s Privacy Policy: https://www.thompsoncreek.com/privacy-policy-for-thompson-creek-window-company/
Data will not be sold or shared.
11. Dispute Resolution
Any dispute arising from or relating to this program will be resolved exclusively through binding arbitration in the State of Maryland, pursuant to the rules of the American Arbitration Association (AAA).
Arbitration shall be conducted individually and confidentially. Each party will bear its own costs.
Applicants may not participate in class or collective arbitration or proceedings.
12. Right to Modify or Cancel
Thompson Creek reserves the right to modify, suspend, or cancel the program at any time for any reason, including but not limited to technical issues, fraud, or force majeure events.
13. Contact Information
For questions or inquiries, contact the House Proud Heroes team at [email protected].
14. Applicant Follow-Up
Applicants who are not selected may be contacted by Thompson Creek Window Company to receive additional offers, resources, or the opportunity to schedule a consultation. Participation in the House Proud Heroes program does not require a purchase, and applicants are under no obligation to proceed with any offer.
Any such offers are made at Thompson Creek’s sole discretion and may vary by individual circumstances.
15. Acknowledgment
By submitting an application, you affirm that all information is accurate to the best of your knowledge and agree to these Official Terms & Conditions. Selection is not guaranteed.