Top Questions to Ask Your Window Salesperson

Top Questions to Ask Your Window Salesperson

Buying new windows shouldn’t be difficult, but when working with a window replacement or renovation company, it can be hard to know which questions to ask. Before the project begins, you and your window salesperson should have a mutual understanding of how long the process will take. You should also have an accurate estimate about how much the installation will cost.

As you prepare to discuss renovating your home with a window salesperson, it’s helpful to have general information available, such as the approximate window size and the number of windows you’d like replaced. During the planning process, you’ll also need to make decisions about things such as window styles, colors and options.

Having a better understanding of questions to ask a window salesperson can help you save money and prevent regular upkeep as a result of poorly installed windows. It’s advisable to research previous jobs completed by your window salesperson to ensure the quality and craftsmanship of their work. After all, the right windows protect against extreme temperatures and provide extra security for your home. Ask the following questions to avoid any unnecessary issues during construction or after the installation is complete.

Questions to Ask Window Salesperson

What Previous Experience and Credentials Do You Have?

The best way to get a sense of how your replacement job will turn out is to ask for examples of previous work. In the Mid-Atlantic region, the right windows can insulate your home in the winter and reduce heat transfer in the summer. Many historic homes in the region require a specific type of window replacement to adhere to regulations set forth by the preservation society.

How Long Does Window Replacement Take?

It’s important to have a clear picture of how long renovations will take before beginning a window renovation or replacement process. Which questions to ask window replacement company salesperson may vary, but asking about the duration of a project is key.

Whether you’re only replacing one set of windows in your home or you’re installing low-E glass in multiple rooms, understanding the time commitment can help you prepare for any inconveniences the project may cause. While the planning process will vary, high-quality window replacement companies can often complete the installation process within one day.

What’s the Consultation/Estimate Fee?

No window replacement company should be able to give you an accurate quote without inspecting your home to assess the shape of the current windows, as well as installation requirements. While some companies provide their customers with a free estimate, others charge for this labor and initial pricing. If you’re looking for a no-obligation, free price estimate, feel free to contact a member of our team to get started.

Where are the Windows manufactured?

This is am important question that you should ask your window salesperson.  Windows manufactured by national companies need to be shipped from the manufacturing plant to the distribution center and eventually to your home.  The shipping costs are added to the cost of your window.  Windows that are made overseas or in a low budget manufacturing facility can include fillers to reduce the cost, which jeopardize the structural integrity of the windows.

Who Installs the Windows?

You should determine the expertise of the crew installing your windows.  The installation is as important as the window itself to achieve the best performance results.  Are they a general contractor, or someone trained specifically how to install windows for the environment you live?  Ask your window salesperson to make sure that you are getting someone trained on how to install windows to achieve the best performance.

Who Handles the Warranty and Service Work?

This is an extremely important question to ask the salesperson.  Manufacturers generally have a warranty on the window itself, and not the installation.  The window dealer generally puts a warranty on the installation, but many window dealers use sub-contractors to install the windows.  There are now three parties involved in the process, and you need to know who it responsible for warranty claims and service work.

How is Payment Handled?

Every window salesperson has different payment structures in place for their business. Most require an initial deposit with payment in full at a later date. Others might require payment for the job upfront. While this factor doesn’t necessarily affect the overall quality of work, it does affect when you’ll need to pay for both window customization and installation.

To protect your finances, try to only work with companies that are transparent about costs and their payment timelines.

Replacing Your Windows with Thompson Creek

Our team of experts is happy to answer your questions about window replacement. In fact, we’ve been known as the place to go with questions. We’re happy to assist you with durable windows that conserve energy and make your home feel more comfortable. Reach out to start your renovation project today!